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Contact Us: Questions, Comments and Information

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Have a question related to our business activities? For general information, you may be able to find an answer in the Motiva Media Center or About Motiva sections. Or look below to find contact information for a variety of the most common questions or topics.

 

Business Headquarters

Motiva Enterprises LLC

700 Milam Street

Houston, TX  77002

713-277-8000

 

Shell Credit Cards (application or bill-payment information)

Have a question related to Shell Credit Cards in the U.S.? Look below to find contact information for a variety of the most common Shell Credit Card related questions or topics.

 

Shell Card

Shell MasterCard Credit Card

  • Customer service for existing card members:  866-743-5562
  • To apply: 1-877-My-Shell (1-877-697-4355) or http://www.877myshell.com
  • For online account management and bill payment: http://www.shellmc.accountonline.com
  • For mailing payment: Bankcard Processing Center, P.O. Box 6401, The Lakes, NV 88901-6401; Please include your account number on the check and allow 5 to 7 days for delivery
  • For mailing an overnight bill payment: CitiCorp Data Services, INC., Attn: Payment Mail Opening, 111 Sylvan Ave. , Englewood Cliffs, NJ 07632
     

Shell Fleet Credit Cards

Shell Gift Cards

General inquiries related to Shell Service Stations (questions, comments, service station locator)

Retail station franchisee inquiries

If you are interested in learning more about our retail station franchisee opportunities, please contact us by phone or email to request a potential channel partner form.

Phone:  888-GO-SHELL or 888-467-4355
Email:  ssc@shell.com

 

Real Estate for Sale

Browse through current property listings.

 

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